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customer retention

  1. Five customer retention strategies that actually work

    Customer retention can feel like a challenge when consumer demands begin to change, and what they previously valued in your business has shifted. Luckily, Help Scout blogger Eli Overbey has created a list of strategies that can help keep customers coming back. Here’s what he suggests:

  2. 5 ways to keep your customers coming back

    You might not be able to get a hundred per cent of your customers back for another vehicle purchase. Some things are simply beyond your control. But there’s a lot you can do to dramatically increase customer retention at your dealership. Parker Davis, CEO of Answer 1, in a blog post for Kissmetrics, offers five simple but effective tips for retaining as many customers as possible.

  3. Changes in shopping behaviour highlight need for transparency

    Are dealers losing control over the sales process? According to Kijiji’s Dealer Perception Study, 78 per cent of dealers believe they have less control now than they did five years ago. Significant changes in consumer car shopping behaviour are presenting both challenges and opportunities.

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